Baltika Breweries, part of the Carlsberg Group, has been audited according to new versions of ISO 9001:2015 (quality management system) and ISO 14001:2015 (environmental management) international certification standards. All of the company’s 8 breweries from St. Petersburg to Khabarovsk meet the global requirements.
14 October is celebrated as the World Standards Day. On this day in 1946, 25 countries decided to establish the International organization for standardization (ISO). Today, the Association continues to work actively, and the latest versions of ISO 9001 and ISO 14001 standards, released in 2015, have become a benchmark for the world's leading companies.
The management systems of Baltika fully comply with these standards, as shown by the audit conducted by DNV GL, authoritative international accredited registrar and classification society, in 2018. The audit company has been in the market since 1864 and today is represented in over 100 countries worldwide. DNV GL has been conducting audits at Baltika since 2014, and earlier this year Carlsberg Group began to cooperate with the organization at the global level.
ISO 9001 is one of the first standards which provides the basis for the other ones. For the brewing industry, it is a management system control standard intended to ensure high quality and safety of both internal processes and products.
Under the new version of the standard, more attention is paid to assessing the risks of the organization in making management decisions and continuous analysis of customer satisfaction and partners. For example, during the audit, in addition to studying documentation and systems, practical exercises took place. Employees of the inspection organization randomly selected products in the warehouse (in St. Petersburg, the warehouse being the size of three football fields) and assigned the controlers to trace the production life cycle of a single bottle of beer for 4 hours: what malt was used, the origin of the package, what stages the label passed and suchlike. The management system of all processes must be absolute.
The feedback system was tested to check the level of customer satisfaction. Every year, Baltika, together with 11 other Carlsberg Group businesses, takes part in a reputation survey of consumers, partners and employees to find out how different audiences perceive its activity. The survey is conducted by Reputation Institute, an international reputation measurement advisory firm, which specializes in research, audit and reputation management.
Baltika has a "hotline", through which everyone can check with specialists, ask questions and share their ideas on the issues of food product quality, environment, occupational safety and public health, etc. All questions received by the company are followed by mandatory feedback. Notably, the response time for each application regarding the quality of beer is only a few days, and only if special lab tests are required, the review time can be extended to a maximum of two weeks. It should be noted that in 1999, the company was one of the first in Russia to implement the ISO 9001 international standard.
ISO 14001 confirms compliance with environmental safety of production and focuses on the strategy and the need to factor in the operational context of the organization in addressing issues related to its activities and environmental impacts, product life cycles, performance assessment and executive leadership in this area.
Carlsberg Group, of which Baltika is a part, is carrying out the sustainability program called Together Towards ZERO. Two of the program’s strategic objectives are directly related to environmental management. The company intends to reduce carbon emissions to zero and to cut down water waste twice at its breweries by 2030.
Reducing carbon footprint is always the path of innovation. 4% of the total heat energy consumed by Baltika in 2017 was produced from biogas, which is formed at one of the stages of wastewater treatment, and serves as an alternative source of energy. The company will gradually increase the use of this type of green fuel through the construction of treatment facilities at three plants in St. Petersburg, Rostov-on-Don and Novosibirsk. The total investment in this project amounted to about 690 million roubles in 2017 alone. The factories in Samara, Khabarovsk, Novosibirsk and Yaroslavl maintain Drycooler and Freecooling cooling systems. In winter, they use air from outdoors to cool the end product.
The company also aims to reduce its carbon footprint throughout the value chain and invests in the development of separate collection and recycling of packaging waste. Baltika, together with its partners, is developing the project called "Bring benefit to your city". As of now the project utilizes about 7,000 containers for separate collection in 36 cities. This year, for example, the company plans to send for processing twice as much waste PET packaging as it did last year.
Kirill Kupcinelli, head of integrated management system service, Baltika Breweries, part of the Carlsberg Group: "Ensuring high quality of products and consistent reduction of environmental impact are our main obligations to consumers and society, so we control the production process at all stages in accordance with the most advanced international standards. The transition to the latest version of ISO 9001 and 14001 is a logical step to improve the integrated management system to meet Carlsberg Group's global commitment to sustainability."
Igor Postovit, lead auditor of the Russian branch of the international accredited registrar company DNV GL: "The quality management system has been implemented at Baltika brewery since 1999. During this time, the company has come a long way to achieve sustainable success of the organization, expanding the scope of implemented standards to ISO 14001, OHSAS 18001, ISO 22000 and ISO 50001. Sustainability of success is achieved through Baltika’s ability to meet the needs and expectations of its customers and other stakeholders on a long-term basis and in a balanced manner. The audits carried out at the plants demonstrate a high level of competence, engagement and interest of the personnel at all levels. All audit results are carefully studied, analyzed and, in general, perceived as an opportunity to improve the effectiveness of the implemented integrated management system."
ISO 9001 and 14001 are two of the five standards that form a unique integrated management system at Baltika. In addition to them, the company has three more standards: ISO 22000 (food safety), OHSAS 18001 (occupational safety and health) and ISO 50001 (energy management). Such integrated management system is one of the main tools for driving growth and sustainability of Baltika. The company's products are valued for their high quality in more than 75 countries, and have managed to amass over 670 awards at Russian and foreign competitions.
Baltika Breweries, part of the Carlsberg Group, is one of the largest producers of consumer goods in Russia; since 1996 it has been the leader of the Russian beer market. Baltika owns 8 factories in Russia and a vast portfolio of brands. The company is a significant part of the Carlsberg Group and its Eastern Europe region, which also includes Azerbaijan, Belarus, Kazakhstan and Ukraine. Baltika Breweries is the leading exporter of the Russian beer: its products are represented in more than 75 countries worldwide. Between 2016 and 2018, Baltika entered the markets of Burkina Faso, Argentina, Oman, Pakistan, Honduras, Qatar and the Democratic Republic of the Congo. The company's brands have received more than 670 Russian and international awards at professional and consumer competitions.
Lean TPM (Lean manufacturing) is the concept of management of the production enterprise based on continuous aspiration to eliminate of all types of losses. Lean production targets the engagement of each employee in the process of business optimization and ultimate customer orientation.
Integrated management system of Baltika includes five subsystems, united by international standards of the ISO family: quality management systems (ISO 9001), food safety (ISO 22000), environmental management (ISO 14001), occupational health and safety management (OHSAS 18001), and energy management
DNV GL is the world's leading accredited registrar company, which is a recognized and reliable partner in improving the quality, safety and efficiency of work. It employs 13,500 professionals who help manufacturers make the world a safer and eco-friendly place. DNV GL's services help customers build shareholder trust and create a platform for sustainable business. Along with more than 70,000 certificates issued worldwide, the name DNV GL is associated with a commitment to safety, quality and environmental issues. For many years, the DNV GL certification company has been the preferred certification partner for both Fortune 500 companies and small and medium-sized businesses.